Field notes from the agentic hospital.

Hard-won lessons from hospitals running B12 agents — claim recovery, throughput wins, rollout playbooks. Written for the people running the P&L.

Operations·6 min read

How Indian hospitals cut OPD waits by 65% with B12 agents

OPD queues used to be the choke point every patient hit. After deploying B12 intake + triage agents, partner hospitals moved 52-minute waits to 14. Here's what the agents actually do, hour by hour.

Compliance·8 min read

ABDM compliance without the rebuild: how agents handle the data exchange

Indian hospitals don't need to rip out their HIS to comply with ABDM. B12 agents sit between your existing systems and the national health grid, mapping, translating, and consenting — so your staff don't have to.

Revenue·7 min read

From 18% rejection to 2.4%: how B12 claims agents pay for the rollout

Indian hospitals lose ₹2-5 crore a year to insurance claim rejections. B12 claims agents file, follow up, and recover — automatically. Here's the revenue math from three live rollouts.

Digital Health·6 min read

Rural hospitals go agentic: a 90-day rollout that runs on 2G

Rural and semi-urban facilities don't need metro budgets to automate intake, billing, and claims. B12 agents are designed for intermittent connectivity, Aadhaar-only registration, and ABHA-first workflows.

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